Frequently Asked Questions
Who are the peer supporters?
Supporters are volunteers who share your experiences and are excited to converse with you! They are your peers, as determined by the context of the hotline. (For example, the MIT hotline's supporters are all MIT students.) They are not certified or licensed, but they do go through our Supporter Development Workshop to ensure quality of support and awareness of local resources.
How can I help?
We're always looking for more people to join the team! If you're interested in applying to be a peer supporter, you can apply here
! If you'd like to be part of the Lean On Me organizational team or software development squad, please email us
Can I start a Lean On Me hotline?
If you're part of a group that is interested in having a Lean On Me hotline, please email us
and our team will get back to you as soon as possible. Our service is still in the development phase, but we are looking to expand to other universities as well as other organizations in the future, and would love to start a conversation with you now!
Do you ever report users?
We are not mandatory reporters, and we are not endorsed nor partnered with any existing organizations. Our policy is to keep all conversations 100% anonymous and we will never report you to emergency services, university administrators, or other outside entities. If you need emergency help, please find it elsewhere
Why are my messages blocked?
If a number is found to be the source of multiple spam incidents, we reserve the right to block the number from participating in the network. If you believe your number has been blocked in error, please feel free to drop us a line at firstname.lastname@example.org
Can I give you feedback?
Feedback is always welcome! If you have a suggestion, please drop us a line at email@example.com
! We are constantly thinking about how to improve the Lean On Me network and technology, so we would love to hear from you.