Supporters are volunteers who share your experiences and are excited to converse with you! They are your peers, as determined by the context of the hotline. (For example, the MIT hotline's supporters are all MIT students.) While they are not formally licensed or certified, they do go through our Supporter Training
If you're part of a group that is interested in having a Lean On Me hotline, please email us and our team will get back to you as soon as possible. Our service is still in the development phase, but we are looking to expand to other universities as well as other organizations in the future, and would love to start a conversation with you now!
Completely! When users text in, their number is encrypted, and their messages are conveyed to our Supporters by the hotline number itself. Neither the User nor the Supporter ever see the other’s number, both communicate solely with the hotline number. While we do know how many repeat Users we’ve had, we don’t know who Users are, we don’t know where Users live, or anything else Users don’t tell us throughout the course of the conversation itself for that matter. But... we can’t promise the NSA won’t!
We are not a suicide hotline, nor are we trained to deal with crisis-level situations. We’re just kind peers willing to listen and talk, but if you need urgent help or find yourself in a crisis, please call 9-1-1, or text “HOME” to the National Crisis Textline at 741-741.